Neighborhood Family Practice names VP of Marketing and Communications


Jean Polster, RN, MS, president and chief executive officer of Neighborhood Family Practice (NFP), announced the appointment of Andrea S. Lyons to the position of vice president of marketing and communications effective August 23. In this position, Lyons will provide marketing and strategic communications support for the organization. 

“We are so excited to have Andrea join our team.  Her 30 years of marketing, communications and advertising experience will help us increase visibility of our services and locations to current and prospective patients, as well as other community-based stakeholders and supporters,” Polster says. 

Prior to joining Neighborhood Family Practice, Lyons was the director of race, diversity, equity and inclusion for United Way of Greater Cleveland. In that role, she was responsible for developing and executing diversity and inclusion programs for staff and was instrumental in the launch of United Way’s Community Conversations on police reform in Cleveland. 

Lyons has held various marketing and communications roles throughout her career, including director of marketing and strategic communications at United Way of Greater Cleveland; marketing and strategic planning for nonprofit and for-profit organizations at The Impact Group; marketing director for Medina County Economic Development Corporation; and senior group marketing manager for GTE, AT&T and Verizon. 

Lyons earned her Bachelor of Arts in political science at Rutgers University and Master of Business Administration from New York University – Stern School of Business. 

“Having Andrea join Neighborhood Family Practice speaks to our continued commitment to social and racial justice and our priority to communicate the health care services we provide for the community through a lens of equity, dignity and respect,” Polster says.

(Photo of Andrea Lyons also submitted)


About Neighborhood Family Practice

Founded in 1980 in response to a concern that residents of Cleveland’s near west side lacked access to primary health care, Neighborhood Family Practice focuses on providing high quality primary care in the patient’s neighborhood setting. Today, its seven public-transit friendly locations offer same-day appointments to a service area that spans twelve neighborhoods across Cleveland’s west side and Lakewood.  Neighborhood Family Practice serves a highly diverse mix of residents with a mission of partnering with the community for everyone’s best health. Accredited by The Joint Commission and designated as a Patient-Centered Medical Home, Neighborhood Family Practice provides primary care, women’s health and midwifery services, behavioral health, pharmacy, dental and case management appointments to more than 21,000 patients at its combined locations. For more information, visit

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